FAQ
Q: Can I order outside of Finland?
A: We are gradually adding countries we ship to. Please contact us by support mail if yours is not yet available.
Q: What if I break a part in the Construction kit and want to order new one?
A: Please contact us by support mail to do this.
Q: Why do you not supply all guitar components for the build?
A: A guitar project is always quite particular about it’s components.
We concentrate on the most difficult ones for the model/s offered in our shop so your project could be a success. Neck, fretboard, finish and hardware components are readily available on the net, at you local luthier or woodshop.
A good option is to enroll in a guitar building course to find out more about materials and suppliers.
Q: Return Policy
A: Returns must be made within 30 days of receiving the product.
The returned product must be in its original condition and packaging.
The customer is responsible for return shipping costs unless the product is defective or faulty.
Q: Estimated delivery time
A: Below are the delivery times for items available on stock. If an item is not currently in storage the delivery time will depend on availability of the items.
Archtop Laminates Oy aims to deliver ordered products as quickly and efficiently as possible. The estimated delivery time is determined at the time of ordering and may vary depending on the nature of the order and the delivery address.
Finland: The normal delivery time is 5-7 business days from order confirmation.
Any deviations from delivery times will be notified separately when placing the order.
Archtop Laminates Oy reserves the right to change delivery times in situations where unexpected factors such as availability of raw materials, production disruptions, or transportation issues hinder delivery. Customers will be promptly informed of any delivery delays.
Outside Finland: The delivery time is estimated on an order basis depending on the destination country.